Customer service

Customer service has become an essential aspect to maintain a strong and loyal customer base on our platforms, which is why a 24-hour chat service dedicated to inquiries regarding the products displayed on the platform has been made available to you, exceptional for improving satisfaction customer and loyalty. Our collaborators are present at any time to guide you in the purchase of your goods, and to answer questions, in particular on delivery times which are generally between 15 to 30 days depending on the products, to any other request concerning the descriptions on the articles present on our platforms, and on the different means of payment by credit card, by sending a payment link or by bank transfer.

Express or premium deliveries for small quantities of goods last 15 to 20 days with our delivery partners DHL or FEDEX. Standard deliveries for large quantities of goods are between 20 and 30 days with our delivery partners FEDEX, UPS or EMS. When you ask questions, please provide them with details of your choice, namely the name or reference of the product, so that they can guide you and answer your questions as best as possible. Your connection data is generally recorded automatically when you connect to our platforms in order to guarantee your request, and to allow us to contact you again.

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